Platform Policy

FlowCart Platform Policy

Last Modified: 09 September, 2021


When you offer goods or services for sale, we consider all messages and media related to your goods or services, including any descriptions, prices, fees, taxes, and/or any required legal disclosures, to constitute transactions. You must comply with the policies listed below, and applicable terms, laws, and regulations.

 

You are solely responsible for your transactions and providing any sales terms, privacy terms or other terms applicable to your interactions with customers. We are not responsible for processing, paying for, or fulfilling any sales relating to your transactions.

 

You are solely responsible for determining, collecting, withholding, reporting, and remitting all applicable taxes, duties, fees and additional charges for sales relating to your transactions.

 

Examples listed below are representative, but not exhaustive.

 

Offers to sell and sales of the following are prohibited:

Illegal products or services

• Policy: Businesses may not transact in the operations or exchange of illegal products or services.

Drugs, whether prescription, recreational, or otherwise

• Policy: Businesses may not transact in the sale of illegal, prescription, or recreational drugs.

• Examples:

Drugs, including marijuana and marijuana products

Drug paraphernalia, including pipes and bongs

Prescription drugs

 

Tobacco items and related paraphernalia

• Policy: Businesses may not transact in the sale of tobacco products or tobacco paraphernalia.


• Examples:

Apparel featuring a tobacco brand logo

Cigarettes, cigars, and chewing tobacco

Tobacco pipes and paraphernalia

Tobacco rolling machines

Hookahs

Bongs

Rolling papers

Electronic cigarettes (E-cigarettes) or tobacco devices

Alcohol

• Policy: Businesses may not transact in the sale of alcohol as determined by WhatsApp in its sole discretion.

• Examples:

Books or DVDs about alcohol

Alcohol-related items, including glasses, coolers, and wine bottle holders

Alcoholic beverages

Kits for producing alcohol

Unsafe ingestible supplements

• Policy: Businesses may not transact in the sale of unsafe ingestible supplements, as determined by WhatsApp in its sole discretion.

• Examples:

Anabolic steroids

Chitosan

Comfrey

Dehydroepiandrosterone

Ephedra

Human growth hormones


Weapons, ammunition, or explosives

• Policy: Businesses may not transact in the sale or use of weapons, ammunition, or explosives.

• Examples:

Promoting safety training or licenses for legal weapons

Firearms and firearm parts

Paintball guns

BB Guns

Fireworks

Pepper spray

Tasers

Gun ranges

Gun shows


Animals

• Policy: Businesses may not transact in the sale of any animals as determined by WhatsApp in its sole discretion.


• Examples:

Animal cages

Products for animals (toys, collars, etc.)

Veterinary services

Grooming services

Boarding services

Live animals

Livestock

Prohibited animal parts, including but not limited to bone, teeth, horn, ivory, taxidermy, organs, external limbs, secretions, or carcasses.

Any product or part, including but not limited to leather, skin, hide, fur, wool, or hair from any dogs, cats, and endangered or threatened animals


Adult products or services

• Policy: Businesses may not transact in the sale or use of adult products or services.


• Examples:

Products promoting family planning and contraception, which focus on the contraceptive features of the product, and not on sexual pleasure or sexual enhancement

Sex toys

Videos or live shows for adult entertainment

Sexual enhancement products

Sexually suggestive services


Body parts and fluids

• Policy: Businesses may not transact in the sale of human body parts or fluids.

• Examples:

Blood

Hair extensions and wigs

Urine

Body parts

Organs

Human tissue

Teeth


Medical and healthcare products

• Policy: Businesses may not transact in certain healthcare products, including medical devices, and smoking cessation products containing nicotine.

Examples:

Bandages and braces for physical injuries

Thermometers

Testing kits for medical conditions or diseases

Breast pumps

First-aid kits

Smoking Cessation Products
Examples:

Nicotine patches

Nicotine gum


Items or products with overtly sexualized positioning

• Policy: Businesses may not position products or services in a sexually suggestive manner.

Examples:

Implied nudity

Implied sexual acts

Zoomed-in sexual images


Real money gambling services

• Policy: Businesses may not transact in or facilitate gambling, games of skill, or lotteries, including online casinos, sports books, bingo, or poker if it costs money.


Dating services

• Policy: Businesses may not transact in or facilitate online dating services.


Products or items that facilitate or encourage unauthorized access to digital media

• Policy: Businesses may not transact in the sale of devices that facilitate or encourage streaming digital content in an unauthorized manner or interfering with the functionality of electronic devices.


Examples:

Add-on equipment for streaming devices such as keyboards and remotes

Sale of streaming devices loaded with software that facilitates unauthorized access to content

Jailbroken or loaded devices

Jamming or descrambling devices

Wiretapping devices


Digital and subscription services, including links to or processing of any subscription sales, renewals, or upgrades.

• Policy: Businesses may not transact in the sale, including renewals and upgrades, etc., of digital content, digital subscriptions, or digital accounts.


• Examples:

Authentic audio or video CDs, DVDs, and Blu Ray

Digital devices, including Smartphones, video game consoles, and TVs

Downloadable content, including music, games, movies, etc.

Digital accounts, including games accounts

Digital subscriptions and internet streaming services, including TV, Mobile, etc.


Business models, goods, items, or services that we determine may be or are fraudulent, misleading, offensive, or deceptive, or may be or are exploitative, inappropriate, or exert undue pressure on targeted groups.

• Policy: Businesses may not transact in deceptive, false, misleading, or offensive offers or products.


• Examples:

Penny auctions

ICOs and binary options

Payday loans, paycheck advances, P2P lending, debt collection, and bail bonds

Health related products that imply or attempt to generate negative self-perception


Real, virtual, or fake currency

• Policy: Businesses may not transact in the sale of real, virtual, or fake currency.

• Examples:

Real money (cash or cash equivalent instruments and coins)

Replica or prop money

Digital or cryptocurrency

Active bank credit or debit cards

Store credit cards or coupons

Pre-paid credit or debit cards

Checks or checkbooks

Equipment to create counterfeit currency or financial instruments


Third-Party Infringement

• Policy: Transactions may not contain content that infringes upon or violates the intellectual property rights of any third party, including copyright or trademark.

This includes, but is not limited to, the sale of counterfeit products, such as goods that copy the trademark (name or logo) and/or distinctive features of another company’s products to imitate a genuine product.


Examples:
Counterfeits, knockoffs, or replicas of branded goods, or posts offering goods that are likely to confuse consumers about the source, sponsorship or affiliation of those goods.


Unauthorized or pirated copies of copyrighted works, such as videos, movies, TV shows and broadcasts, video games, CDs or other musical works, books, etc.

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